Send SMS to Patients and Staff

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[HendricksHosp] You have a message from Dr. Fitz in your patient portal. Log in to view: HendricksHosp.com/patient.

Thanks, where are messages located within the portal?

Sending SMS From Direct CONTROL Medical Provides One More Layer of Patient Care

Those that interact with Direct CONTROL Medical for their business management already know it’s benefits, and patients unknowingly reap the rewards; but when they receive an SMS from your office they can see the benefits, as well. An SMS that reminding them of that important appointment or the notification that their test results have been reviewed by the doctor, gives them peace of mind that their healthcare is being taken seriously. The information is right at their fingertips, short and succinct and appreciated.

[Family Practice] Hi Ronnie, you have an appt with Dr. Fife, 3:15pm, Jan 27. Please reply with YES to confirm or reschedule.

Automatically Verify Appointments

Missed appointments is one of the most avoidable profit loss culprits. Everyone needs a little reminder sometimes, your patients will thank you and your practice won't lose the income.

CareClinic: Joanne, the location for your blood draw has changed, please go to the clinic on Main St. Reply if you need to reschedule.

Notice of Appointment Location Change

Sometimes, a doctor is required to work from one of the other offices for the day, send messages to all of the appointments on that day to let them know. Your patients will appreciate the heads up.

[HH Radiology] Hi Kim, we're still requiring a few forms to be completed before your appt on Thurs. Fill them out online here: HHR.com/patients

Send SMS Directly and Record in Their Account

Forms, they are necessary to keep your company running smoothly, tracking them down can be a real pain. Contact your patient directly to remind them so there's no delay once they're in the office.

Missed appointments is one of the most avoidable profit loss culprits. Everyone needs a little reminder sometimes, your patients will thank you and your practice won't lose the income.

Sometimes, a doctor is required to work from one of the other offices for the day, send messages to all of the appointments on that day to let them know. Your patients will appreciate the heads up.

Forms, they are necessary to keep your company running smoothly, tracking them down can be a real pain. Contact your patient directly to remind them so there's no delay once they're in the office.

Questions on Set Up? The Red Oxygen Support team is ready to assist.

Contact Support

Guide to Integrate Red Oxygen with Direct CONTROL™

How to use Direct CONTROL™ SMS:

The SMS message is ONLY sent to Clients with a tick in this SMS Check Box

Note: you must have client consent to receive SMS from your practice.

Ensure SMS has been setup in Utilities > Configure > SMS
Relevant Users have SMS enabled in Utilities > User Roles
Multiple email accounts can be setup with Red Oxygen if needed (e.g., confirm@companyname.com.au; accounts@companyname.com.au; etc)
SMS sent and received are save to the Client Record in Communications
If SMS OK is not ticked in the Client Record, SMS will not be sent. SMS OK can be set by default in Utilities > Configure > General
Right-click on any Mobile Number to send an SMS

Showing an view of the patient interface and where to select the checkbox for approval to send SMS to the patient.

You can free text or select from a Template. Templates can be created in Utilities > Templates (AutoText)
They also can be accessed from the SMS form by selecting Manage AutoText

Appointment Reminders

Auto Generated

Appointment Reminders can be automated to be sent X number of days ahead of the appointment
Setup iMAP to receive Client Responses
Go to Utilities > Configure > SMS

Select the Edit the Auto SMS text button to edit the message

Manual

Right-click on the Appointment in List or Calendar View and select Send > SMS Reminder

The Appointment Confirmation Column will automatically populate with SMS Sent. On the client/patient responding, this will change to Yes or No or View, should they have sent more detail

Using the Filter Row on the List View dashboard, you can select which Appointments you want to send SMS Reminders or other SMS messages
Also select individual appointments by holding down the Shift or Ctrl keys

Account Overdue Reminders

Account overdue reminders can be sent from the Find Transactions dashboard.

Reminders and Recalls

Triggers

DCM includes a Client/Patient portal and SMS can be triggered to send automatically to prompt Clients to complete on their portal the Informed Financial Consent (IFC) and/or a PreAdmission Questionnaire (PAQ)

Enable SMS Trigger on generating Informed Financial Consent (IFC)
Enable SMS Trigger on generating PreAdmission Questionnaire (PAQ)

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Product Comparison

Other Red Oxygen Solutions That Can Give Your Clinic a Booster.

Along with the API integration used with Direct CONTROL Medical, we have out of the box products that can be used in some of your other favorite software, like Office, Outlook, Google or web browser.

Contact Red Oxygen

Send SMS from Outlook

Works w/ Microsoft Outlook 2003-19 & the Microsoft 365 Outlook app

Office SMS

Send SMS Using Microsoft SMS

Use this add-on to send SMS through Outlook on a browser

Office365 SMS

Send SMS From Gmail

Send SMS directly from your Gmail interface on a computer or Android phone

Gmail SMS

Send Bulk SMS

Personalize, create templates and send them all at once

Bulk SMS

Connect with our API to send SMS

Configure our API with your existing software or CRM

SMS Gateway API

Send SMS through a browser

Web SMS

Send SMS from Microsoft 365

Use this add-on to send SMS through Outlook on a browser

OfficeSMS 365 (beta)

Send SMS from Gmail

Text directly from your Gmail interface

Gmail SMS

Send SMS Through Email. Easy Peasy.

Send SMS from Outlook

Works w/ Microsoft Outlook 2003-19 & the Microsoft 365 Outlook app
Office SMS

Send SMS Using Microsoft SMS

Use this add-on to send SMS through Outlook on a browser
Office365 SMS

Send SMS From Gmail

Send SMS directly from your Gmail interface on a computer or Android phone
Gmail SMS
Sending Texts In Bulk?

Send Bulk SMS

Personalize, create templates and send them all at once
Bulk SMS

Connect with our API to send SMS

Configure our API with your existing software or CRM
SMS Gateway API
Never Want to Leave Your Browser?

Send SMS through a browser

Log in from any device through any browser. No installation required.
Web SMS

Send SMS from Microsoft 365

Use this add-on to send SMS through Outlook on a browser
OfficeSMS 365 (beta)

Send SMS from Gmail

Text directly from your Gmail interface
Gmail SMS

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Send SMS to Patients and Staff