Send SMS to Patients and Staff

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Sending SMS From Direct CONTROL Medical Provides One More Layer of Patient Care

Those that interact with Direct CONTROL Medical for their business management already know it’s benefits, and patients unknowingly reap the rewards; but when they receive an SMS from your office they can see the benefits, as well. An SMS that reminding them of that important appointment or the notification that their test results have been reviewed by the doctor, gives them peace of mind that their healthcare is being taken seriously. The information is right at their fingertips, short and succinct and appreciated.

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[Family Practice] Hi Ronnie, you have an appt with Dr. Fife, 3:15pm, Jan 27. Please reply with YES to confirm or reschedule.

Automatically Verify Appointments

Automatically Verify Appointments

Missed appointments is one of the most avoidable profit loss culprits. Everyone needs a little reminder sometimes, your patients will thank you and your practice won't lose the income.

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CareClinic: Joanne, the location for your blood draw has changed, please go to the clinic on Main St. Reply if you need to reschedule.

Notice of Appointment Location Change

Notice of Appointment Location Change

Sometimes, a doctor is required to work from one of the other offices for the day, send messages to all of the appointments on that day to let them know. Your patients will appreciate the heads up.

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[HH Radiology] Hi Kim, we're still requiring a few forms to be completed before your appt on Thurs. Fill them out online here: HHR.com/patients

Send SMS Directly and Record in Their Account

Send SMS Directly and Record in Their Account

Forms, they are necessary to keep your company running smoothly, tracking them down can be a real pain. Contact your patient directly to remind them so there's no delay once they're in the office.

calendar
Automatically Verify Appointments

[Family Practice] Hi Ronnie, you have an appt with Dr. Fife, 3:15pm, Jan 27. Please reply with YES to confirm or reschedule.

Missed appointments is one of the most avoidable profit loss culprits. Everyone needs a little reminder sometimes, your patients will thank you and your practice won't lose the income.

question
Notice of Appointment Location Change

CareClinic: Joanne, the location for your blood draw has changed, please go to the clinic on Main St. Reply if you need to reschedule.

Sometimes, a doctor is required to work from one of the other offices for the day, send messages to all of the appointments on that day to let them know. Your patients will appreciate the heads up.

connect
Send SMS Directly and Record in Their Account

[HH Radiology] Hi Kim, we're still requiring a few forms to be completed before your appt on Thurs. Fill them out online here: HHR.com/patients

Forms, they are necessary to keep your company running smoothly, tracking them down can be a real pain. Contact your patient directly to remind them so there's no delay once they're in the office.

Questions on Set Up? The Red Oxygen Support team is ready to assist.

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Guide to Integrate Red Oxygen with Direct CONTROL™

How to use Direct CONTROL™ SMS:

The SMS message is ONLY sent to Clients with a tick in this SMS Check Box

Note: you must have client consent to receive SMS from your practice.

  • Ensure SMS has been setup in Utilities > Configure > SMS
  • Relevant Users have SMS enabled in Utilities > User Roles
    Multiple email accounts can be setup with Red Oxygen if needed (e.g., confirm@companyname.com.au; accounts@companyname.com.au; etc)
  • SMS sent and received are save to the Client Record in Communications
  • If SMS OK is not ticked in the Client Record, SMS will not be sent. SMS OK can be set by default in Utilities > Configure > General
  • Right-click on any Mobile Number to send an SMS

 

Showing an view of the patient interface and where to select the checkbox for approval to send SMS to the patient.

 

  • You can free text or select from a Template. Templates can be created in Utilities > Templates (AutoText)
  • They also can be accessed from the SMS form by selecting Manage AutoText

 



Appointment Reminders

Auto Generated

  • Appointment Reminders can be automated to be sent X number of days ahead of the appointment
  • Setup iMAP to receive Client Responses
  • Go to Utilities > Configure > SMS

 

 

  • Select the Edit the Auto SMS text button to edit the message

 

Manual

  • Right-click on the Appointment in List or Calendar View and select Send > SMS Reminder

 

 

  • The Appointment Confirmation Column will automatically populate with SMS Sent. On the client/patient responding, this will change to Yes or No or View, should they have sent more detail

 

 

  • Using the Filter Row on the List View dashboard, you can select which Appointments you want to send SMS Reminders or other SMS messages
  • Also select individual appointments by holding down the Shift or Ctrl keys

 

 


Account Overdue Reminders

  • Account overdue reminders can be sent from the Find Transactions dashboard.

 

 

 


Reminders and Recalls

 

 


Triggers

DCM includes a Client/Patient portal and SMS can be triggered to send automatically to prompt Clients to complete on their portal the Informed Financial Consent (IFC) and/or a PreAdmission Questionnaire (PAQ)

  • Enable SMS Trigger on generating Informed Financial Consent (IFC)
  • Enable SMS Trigger on generating PreAdmission Questionnaire (PAQ)

Related Blog Posts

Want to find out more?

How SMS Can Increase Your Efficiency
Why SMS Is Great for Customer Support
A2P Messaging Benefits
How SMS can improve at home healthcare
Your Guide to HIPAA-Compliant Texting and SMS
Using SMS for 2FA Verification
SMS Marketing Tips
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Woman using a laptop with a stethoscope sitting next to her.

Product Comparison

Other Red Oxygen Solutions That Can Give Your Clinic a Booster.

Along with the API integration used with Direct CONTROL Medical, we have out of the box products that can be used in some of your other favorite software, like Office, Outlook, Google or web browser.

Contact Red Oxygen
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Send SMS from Outlook

Works w/ Microsoft Outlook 2003-19 & the Microsoft 365 Outlook app

Office SMS
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Send SMS Using Microsoft SMS

Use this add-on to send SMS through Outlook on a browser

Office365 SMS
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Send SMS From Gmail

Send SMS directly from your Gmail interface on a computer or Android phone

Gmail SMS
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Send Bulk SMS

Personalize, create templates and send them all at once

Bulk SMS
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Connect with our API to send SMS

Configure our API with your existing software or CRM

SMS Gateway API
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Send SMS through a browser

Log in from any device through any browser. No installation required.

Web SMS
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Send SMS from Microsoft 365

Use this add-on to send SMS through Outlook on a browser

OfficeSMS 365 (beta)
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Send SMS from Gmail

Text directly from your Gmail interface

Gmail SMS
  • Send SMS Through Email. Easy Peasy.

    Office SMS logo

    Send SMS from Outlook

    Works w/ Microsoft Outlook 2003-19 & the Microsoft 365 Outlook app

    Office SMS
    OfficeSMS 365 logo

    Send SMS Using Microsoft SMS

    Use this add-on to send SMS through Outlook on a browser

    Office365 SMS
    Gmail SMS logo

    Send SMS From Gmail

    Send SMS directly from your Gmail interface on a computer or Android phone

    Gmail SMS
  • Sending Texts In Bulk?

    Bulk SMS logo

    Send Bulk SMS

    Personalize, create templates and send them all at once

    Bulk SMS
    API SMS logo

    Connect with our API to send SMS

    Configure our API with your existing software or CRM

    SMS Gateway API
  • Never Want to Leave Your Browser?

    Web SMS logo

    Send SMS through a browser

    Log in from any device through any browser. No installation required.

    Web SMS
    OfficeSMS 365 logo

    Send SMS from Microsoft 365

    Use this add-on to send SMS through Outlook on a browser

    OfficeSMS 365 (beta)
    Gmail SMS logo

    Send SMS from Gmail

    Text directly from your Gmail interface

    Gmail SMS

Need to see it to believe it?

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